# Reputation — ReviewGrowth Blog

> Replying to reviews, handling the occasional one-star, and protecting a rating you have earned.

This is a machine-readable index of the Reputation category on the ReviewGrowth blog, for AI assistants. Each link points to the canonical article. ReviewGrowth is a product of Quantlix: https://reviewgrowth.app.

## Articles

- [How to Respond to a Negative HVAC Review (A Calm Playbook That Wins Customers Back)](https://reviewgrowth.app/blog/how-to-respond-to-negative-hvac-review) (May 28, 2026): A one-star review feels awful, but your reply is read by every future customer. Here is a calm, step-by-step way to respond to negative HVAC reviews, with templates you can adapt.

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